Returns & Exchanges

At Lowheads, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in original condition. If your order isn't quite right, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in unworn, sellable condition.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, we will process your refund or ship your replacement item within 5-7 business days.